Hospital Policies

SVH strives to provide quality and timely care to all of our patients.  To effectively do so, Shelburne Veterinary Hospital has the following deposit and cancellation policies:
Deposits

• Appointment deposits are required for new clients.  The deposit amount is the current cost of a patient exam and will be applied toward your visit.  This deposit must be received no later than 24 hours prior to your pet’s appointment or the appointment will be cancelled and will need to be rescheduled.
• Surgical deposits are required for all surgical procedures.  The deposit amount is $100 and must be paid no later than 48 hours before the scheduled procedure.  If it is not received by that time, the procedure will be cancelled and will need to be rescheduled.

Cancellations

• 24-hour advance notice is needed for appointment cancellations.  For cancellations made with fewer than 24 hours’ notice, any appointment deposit will be forfeited and a cancellation fee may be charged.
• 48-hour advance notice is needed for surgical cancellations.  For cancellations made with fewer than 48 hours’ notice, your surgical deposit will be forfeited.

Thank you for your understanding.  If you have questions regarding these policies please ask a staff member.

In order to give our full attention to our patients and have sufficient time for their appointments, arrival more than 10 minutes late may require rescheduling to a future date and time.  We appreciate your understanding.